Whoever bought The Last of Us Part I digitally might be a little luckier than the others. The game has digital and physical copy options, and digital copies are the fastest way to play. But if you’re a collector or more interested in the items in the box, you might be one of the gamers who bought the physical copies from Sony. Unfortunately, some of the customers only got opened or damaged packages. There is no damage on the special items or discs, but it’s sad to see The Last of Us Part I Fireflies Edition in that bad condition.
The complaints number is increasing, and there are many customers that are mad at Sony. The company chose not to make an announcement now, but the support team has a solution that won’t make the customers happier. The tweets might change your mind before ordering a physical version. Let’s get to the customers’ posts.
Some of The Last of Us Part I Physical Copies Are Damaged
Well this is how my Firefly Edition of The Last of Us Part 1 was delivered. I’m not impressed @PlayStation. Who do I need to contact to get the box replaced? I’m opening it regardless because I should be able to play a game on release. @AskPlayStation @Naughty_Dog pic.twitter.com/ZOrXC81iXm
— Connor Collects! (@SuperClashGamin) September 2, 2022
I am so upset right now. I paid $107.99 for The Last of Us Part 1 Firefly Edition and it came in damaged. I can’t even get a replacement. I can only get a refund even though I really wanted it. ?@AskPlayStation @PlayStation @Naughty_Dog @Neil_Druckmann pic.twitter.com/VXztOym88l
— NXS LittleJohnShow (@LittleJohnShow) September 2, 2022
Disappointed in my Last of Us @PlayStation_Dir exclusive. Damaged from poor packaging. Who puts a $100 collectors edition in a bubble envelope and then seals it directly to the game box? So much for keeping it sealed and out of stock so no replacement available #TLOU #PS5 #Sony pic.twitter.com/PxqAbYQTQw
— Jeff Mandl (@jmandlhimself) September 2, 2022
The reason for the problem isn’t apparent. But the support team has a solution; they offer a 20 percent discount for any game on PlayStation Store. This might not be enough for the buyers, but there is no replacement program. Sony only has a refund program, which only extends the time to get an undamaged Fireflies Edition package.
What are your thoughts about the damaged The Last of Us Part I copies? Would you buy a digital or physical game? You can also check our guides if you already own the game.
