Earlier this year in February, reports revealed that a number of Microsoft Surface Pro 4s were plagued with a screen flickering issue which had a rather weird temporary fix. A number of Surface Pro 4 owners had taken to Microsoft’s support forums to complain about the issue, which was temporarily fixed by keeping the device in the freezer. At the time, Microsoft issued a statement claiming that they were aware of the issue and were working on a fix.
Users who have an affected Surface Pro 4 can get it replaced, but they’ll have to first install all the latest Surface and Windows Updates. If the flickering persists after installing the updates, they can contact Microsoft support. The support page further highlights that:
It’s worth noting that the Surface Pro 4 replacement program has been extended to both consumers and commercial customer, however, the program doesn’t cover devices damaged due to “use with products not sold or licensed by Microsoft”, “any external cause”, or “a repair done by anyone other than Microsoft or an authorized retailer or reseller.”
