Some users have been reporting problems with their Xbox Ones, most notably disc drive errors and slow install and loading times. This has naturally lead to anger and left some wondering how Microsoft would handle the situation. While Microsoft doesn’t have a clear cut solution to the disc drive issues, they have issued a statement to both Kotaku and Polygon that reads:
“We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.
There are many avenues available for customers to get in touch with us including:
– Talking to a live customer support person that can call you back if you don’t want to wait
– Xbox.com for support pages and forums
– On Twitter with @XboxSupport
– There are also Help and diagnostics on the console by saying ‘Xbox Help’”
Microsoft has not indicated the percentage of users that are affected, but has stated, “The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”
As per Microsoft’s advance exchange program: “Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running.”
- This article was updated on March 7th, 2018
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